Service Manager-Social Care

Vickers Neal Recruitment Solutions Ltd

Vickers Neal Recruitment Solutions Ltd is delighted to be working with Circles Network. Circles Network is a UK wide organisation, renowned for building inclusive communities on the foundations of justice, advocacy, empowerment and friendships.

We currently have an opportunity for a Service Manager (Advocacy) to be based at their site in Elgin, Moray in Scotland.

The purpose of this role is-
Effectively lead the advocacy project by training, professionally developing and managing advocacy workers, administration teams and volunteers to deliver high quality advocacy services for eligible people.
To manage the efficient operation and all functions of the advocacy service
To research and deliver opportunities for service continual improvement and development
To develop positive relationships and networks to ensure the positive promotion and high-level visibility of the service and its professional status to maintain optimum referral levels and effective signposting and support of partners.
To maintain effective relationships with commissioners and Circles Network Senior Management

The Main Duties and Responsibilities of the post are as follows-

To coordinate the effective recruitment, selection, induction training
To provide ongoing training and professional development using internal and external resources to ensure that the team is fully conversant in Circles Network’s current policies and procedures
To supervise and manage the delivery of advocacy services by the team: organising rotas, caseloads, clinics and outreach work, meetings and presentations.
To carry out one to one supervision sessions with members of staff and volunteers
To run a team meeting at least once every two weeks to provide a forum to discuss issues, drive continual improvement and provide ongoing training for the team.
To carry out annual appraisals with each member of the team for performance management purposes
To run formal training sessions for the team every 8-10 weeks and ensure team members compliance training is kept up to date.
To support the development and implementation of the business plan
To effectively manage and allocate caseloads between advocacy workers.
To ensure that advocates follow risk management and lone working policies
– To ensure all activities and records are kept in line with Confidentiality and Data Protection Policies and Data Protection legislation. To implement the Complaints Procedure and Accident and Incident Procedures across the service, To draw up effective rotas to cope with the peaks and pressures on services. To ensure the costs involved in running the service are effectively recorded and monitored. To ensure the Business Continuity Plan for the office is implemented and remains relevant To research, identify and apply for additional funding and tender opportunities, within the remit of the advocacy services To establish a Fundraising Circle of volunteers and staff to look for ways to raise charitable funds to drive new levels of access, innovation and growth in the service. To support PR and marketing activities and volunteering campaigns through the hub. To actively promote and support opportunities for volunteering and internships in the service to grow the advocacy resource.

Essential experience-

Experience of managing or supervising a team of advocacy workers.
Experience of delivering services for and working directly with people who have mental health issues and/or learning difficulties, or dementia, as well as drug and alcohol dependencies.

A degree or equivalent Level 5 qualification in one or more of the following: advocacy, teaching, social work, law, nursing, psychology, counselling or management.
In the first instance please submit your CV to Emily Neal on the contact details provided. Upon application to this post your CV will be passed to Vickers Neal Recruitment and Circles Network ONLY. Your CV WILL NOT be passed to any third parties.

To apply for this job email your details to