Advocacy Service Manager

Vickers Neal Recruitment Solutions Ltd

Vickers Neal Recruitment Solutions Ltd is delighted to be working with Circles Network.

Circles Network is a UK wide voluntary organisation, renowned for building inclusive communities on the foundations of justice, advocacy, empowerment and friendships.

Due to their continued success, we currently have an opportunity for a Service Manager to be based at their site in Ayr, Ayrshire in Scotland.

The purpose of this role is:
Effectively lead the advocacy project by training, professionally developing and managing advocacy workers, administration teams and volunteers to deliver high quality advocacy services for eligible people. –
To manage the efficient operation and all functions of the advocacy service – To research and deliver opportunities for service continual improvement and development as well as delivery advocacy support yourself to individuals
To develop positive relationships and networks to ensure the positive promotion and high-level visibility of the service and its professional status
To maintain effective relationships with commissioners and Circles Network Senior Management

The Main Duties and Responsibilities of the post are as follows:
To coordinate the effective recruitment, selection, induction training
To provide ongoing training and professional development using internal and external resources
To supervise and manage the delivery of advocacy services by the team: organising rotas, caseloads, clinics and outreach work, meetings and presentations as well as have a basic understanding of HR functions
To carry out annual appraisals with each member of the team for performance management purposes
To support the development and implementation of the business plan
To effectively manage and allocate caseloads between advocacy workers. –
To ensure that advocates follow risk management and lone working policies
To implement the Complaints Procedure and Accident and Incident Procedures across the service
To research, identify and apply for additional funding and tender opportunities, within the remit of the advocacy services
To establish a Fundraising Circle of volunteers and staff to look for ways to raise charitable funds to drive new levels of access, innovation and growth in the service.
To support PR and marketing activities and volunteering campaigns through the hub grow the advocacy resource.
To attend forum meetings, events and seminars to ensure the advocacy service has a presence and a voice as necessary, providing presentations as required
To drive innovative campaigns such as anti-bullying or mental health issues in schools, colleges and universities Monitoring and Reporting
To set up and manage advisory groups with key groups of advocacy partners to advise on promotion, communication, design and planning of the advocacy service.

Essential Experience:
Experience of managing or supervising a team of advocacy workers. –
Experience of delivering services for and working directly with people who have mental health issues and/or learning difficulties, or dementia, or drug and alcohol dependencies.

A degree or equivalent Level 5 qualification in one or more of the following: advocacy, teaching, social work, law, nursing, psychology, counselling or management.

In the first instance please submit your CV and covering letter outlining your experience to date desired remuneration.

Please note upon application your CV will be submitted to Vickers Neal Recruitment Solutions Ltd and Circles Network ONLY.

To apply for this job email your details to